Terms and Conditions j8de — Complete User Guide

By accessing, registering, or using any part of the j8de platform — whether through the website, mobile app, or any other channel provided — you hereby acknowledge that you have read, understood, and agree to be fully and unconditionally bound by these Terms and Conditions.

These Terms and Conditions constitute a legally binding agreement between you ("User") and j8de ("Platform", "We"). If you do not agree with any part of this document, you are not permitted to use the j8de platform and must cease use immediately.

These terms should be read together with Privacy Policy and Responsible Gaming Guide us, all of which together form the entire agreement between you and j8de.

To be eligible to use the j8de platform, you must meet all of the following requirements at all times:

• Be at least 18 years old or the higher legal age limit as stipulated by the jurisdiction of your residence, whichever is higher.
• Having full legal capacity to enter into a legally binding agreement.
• Not residing in any jurisdiction where participation in online gambling is prohibited by law.
• Not acting on behalf of another individual or company when registering or playing.
• Never had an account at j8de terminated or suspended due to a previous terms violation.

J8de employs a rigorous Know Your Customer (KYC) process to ensure all users meet the eligibility requirements. This process involves verification of identity documents, proof of address, and in some cases, proof of the payment method used.

Each individual is only permitted to register and own one (1) active account only at j8de. Multiple account registrations by the same individual — whether using different personal details, different devices, or any other method — constitute a serious violation that may result in the termination of all associated accounts and forfeiture of any balances or wins.

During registration, you must provide complete, accurate, and up-to-date information, including:

• Full name as stated in your official identification document.
• Accurate and valid date of birth.
• An active email address that you own and control.
• A valid and active Malaysian phone number.
• Your full current residential address.

You are fully responsible for keeping your account password secure and not sharing it with anyone. j8de recommends using a strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols — and changing it regularly.

If you suspect your account has been accessed by an unauthorized party, please contact our support team immediately via Live Chat, available 24/7.

J8de accepts deposits via a variety of supported payment methods, including FPX, internet banking transfers (Maybank2u, CIMB Clicks, RHB Now, and others), and e-wallets such as Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay.

The general terms and conditions relating to deposits are as follows:

• All deposits must be made using an account or payment method registered in your own name.
• Deposits from third-party accounts — including family members — are not accepted and may result in funds being held for investigation.
• Minimum and maximum deposit limits for each payment method are set separately and are subject to change from time to time.
• J8de does not charge any processing fees on deposits; however, your bank or payment service provider may impose their own charges.
• All amounts are in Malaysian Ringgit (MYR) unless otherwise stated.

J8de reserves the right to withhold or void any deposit suspected of involving fraudulent activity, money laundering, or a breach of payment terms. Any withheld amounts will be handled in accordance with our internal compliance procedures.

Withdrawing funds from your j8de account is subject to the following conditions:

• Your account must have completed the full KYC verification process before your first withdrawal request can be processed.
• Withdrawals may only be made to a bank account or e-wallet registered under the same name as your j8de account.
• Any bonus received must meet the specified wagering requirements before the associated funds can be withdrawn.
• Daily and weekly minimum and maximum withdrawal limits apply and can be viewed in the withdrawal section of your account.
• J8de reserves the right to request additional supporting documents before approving large withdrawals.

Withdrawal processing typically takes between 1 and 24 hours for fully verified accounts. In cases that require further review, this may take up to 3 business days.

J8de offers various bonuses and promotions to users from time to time. All such offers are subject to the specific terms and conditions stated in each respective campaign and should be read together with these general terms.

General terms applicable to all j8de bonuses and promotions:

• Each bonus may only be claimed once per user, account, IP address, device, or household unless otherwise stated.
• All bonuses are subject to minimum wagering requirements before any withdrawal is permitted.
• J8de reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Suspected use of bonuses to abuse or exploit the system may result in bonus cancellation and account suspension.
• Any attempt to abuse promotions through techniques such as arbitrage or hedging is prohibited.

For the welcome bonus in particular, the wagering requirements and maximum withdrawal limit from the bonus are as stated in the relevant promotion terms at the time you claim the offer. Please read carefully before accepting any bonus.

All games available on the j8de platform use a Random Number Generator (RNG) that has been independently verified by an accredited third-party audit body. This ensures that the outcome of every game is truly random and fair.

General game rules that all users must comply with:

• Every game result recorded by the j8de server is final and overrides the display on the user's device in the event of any discrepancy.
• Any technical disruptions such as internet disconnection during a game session do not entitle the user to claim compensation, except in cases specified by the relevant game's specific policy.
• The use of third-party software, automated bots, or any tools designed to exploit or gain an unfair advantage in games is strictly prohibited.
• Colluding with other players to manipulate game outcomes is a serious violation that may result in account termination and legal action.

J8de expects all users to conduct themselves respectfully and responsibly in all interactions on our platform. The following behaviour is prohibited and may result in disciplinary action, including account suspension or termination:

• Use of abusive, threatening, offensive, or discriminatory language in any communication channel on the platform.
• Spreading false information about j8de or defaming the platform, its employees, or other users.
• Attempting to access another user's account or j8de's internal systems without authorization.
• Distributing malware, phishing links, or any harmful content through the platform.
• Engaging in any activity that violates Malaysian laws using the j8de platform.
• Providing false or misleading information to the support team or during the KYC process.

J8de reserves the right to investigate any complaint relating to user conduct and take appropriate action based on the severity of the violation.

J8de is fully committed to a responsible gaming culture. We provide a range of tools and resources to help users maintain control over their gaming habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings.
• Loss Limit: Set a cap on your maximum losses within a specified period.
• Session Time Limit: Set a session time limit to prevent extended play.
• Regular Breaks: Activate the break feature to temporarily block your access for a set period of time.
• Self-Exclusion: Choose to exclude yourself from the platform for a longer period if needed.

All limits set take effect immediately. Lower limits apply instantly, while increasing a limit requires a 24-hour waiting period as an added protective measure. For more information on responsible gaming, please visit the Responsible Gaming us.

J8de reserves the right to suspend or terminate any user account at any time, with or without prior notice, where there is reasonable cause, including:

• Violation of any provision in these Terms and Conditions.
• Suspected or confirmed fraud, money laundering, or other illegal activities.
• Multiple account registrations or account sharing.
• Suspected bonus abuse or exploitation of the promotions system.
• Inability to verify identity or account information during the KYC process.
• User's own request to close their account.

If your account is terminated due to fraud or a serious violation, j8de reserves the right to confiscate any remaining balance. For terminations due to other reasons, any valid balance will be returned to the user after the investigation is concluded.

Users who wish to close their account at their own request may contact our support team via Live Chat. Account closure requests will be processed within 5 business days.

To the extent permitted by applicable law, j8de, its directors, employees, agents, and suppliers shall not be liable for:

• Any indirect, incidental, special, or consequential losses or damages arising from the use of the j8de platform.
• Service disruptions caused by system maintenance, technical failures, or circumstances beyond our control (force majeure).
• Losses arising from unauthorized access to your account due to your own negligence in safeguarding your login credentials.
• Any action or decision you make based on information found on the j8de platform.
• Delays in deposit or withdrawal processing caused by third parties such as banks or payment service providers.

J8de's maximum total liability to you under any circumstances shall not exceed the amount you have deposited into your j8de account in the 30 days preceding the event giving rise to the claim.

J8de reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on this website.

We will endeavor to notify users of material amendments via an in-platform notice or email to the registered address. However, it is your responsibility to review this page periodically to ensure you are always aware of the latest applicable terms.

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be severed or limited to the minimum extent necessary, and the remaining terms will continue in full force and effect.

If you have any questions or concerns regarding these Terms and Conditions, the j8de support team is ready to assist you via Live Chat 24/7. We are committed to ensuring every user clearly and fully understands their rights and responsibilities.